FAQS
General
What materials are your accessories made of?
Our accessories are made of high-quality stainless steel and plated with 18K gold.
Are your products hypoallergenic?
Yes, all our pieces are hypoallergenic and safe for sensitive skin.
Will the color fade over time?
No, our accessories are tarnish-resistant and come with a 6-month color guarantee.
Shipping
How long does it take to ship my order?
Orders are shipped within a maximum of 6 business days after confirmation.
Will I receive a confirmation before shipping?
Yes, we will call you to confirm your order details and shipping address.
Warranty
Do your products come with a warranty?
Yes, we offer a 6-month warranty against color fading only.
What does the warranty not cover?
The warranty does not cover misuse, wear and tear, or accidental damage.
Returns & Exchanges
Can I return or exchange my item?
Returns or exchanges are only accepted for manufacturing defects or shipping damage.
How long do I have to report a problem?
You must report any issue within 8 hours of receiving your order.
Do I have to return the product in its original packaging?
Yes, returned items must be unused and in their original packaging.
Sizing
How do I choose the right size?
All sizes are clearly mentioned in the product description. Please check before ordering.
What if I choose the wrong size?
We are not responsible for size errors, so please measure carefully before purchasing.
Still have questions?
We’re here to help! Contact us and we’ll get back to you as soon as possible.
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